CODE OF CONDUCT
GSTA is an international alliance of travel agencies and travel management companies founded on the principle of quality, responsiveness and teamwork.
THE PEOPLE ALLIANCE
At GSTA our people are our most valuable asset. The health and safety of our staff and their families and provision of a motivating work environment are core values of the GSTA. We encourage and empower our staff to be solutions-oriented in thinking and cost conscious in their decision making. Our leadership style is team-oriented, involving, motivating and encouragement.
Our collective experience, wealth of traditions and diverse market knowledge – embedded in a multi-cultural environment – enables us to offer a wide range of services and solutions. We strive to continuously improve our quality and our performance.
COMPREHENSIVE RANGE OF SERVICE
GSTA offers customers, local and global, travel management services that are comprehensive and of the highest quality. Our solutions can be standardised or tailor-made to suit any requirement, locally or globally.
PRO-ACTIVE APPROACH TO BUSINESS AND CLIENTS
We embrace change and pro-actively look for ways of doing things better. We apply new technologies to our business to create more value for our customers and ourselves. We are open, reliable and we keep our promises.
We strive to build successful long-term relationships and partnerships with our GSTA-member companies, with our customers and our suppliers, concentrating on creating “win-win” solutions to common business challenges.
We freely share information and knowledge across all functions and hierarchies, as well as with our customers and our business partners. We communicate openly and take time to listen what others have to say.